Remote Desktop Support
What is it?
Bomgar is a cross platform tool that gives them access to remote desktops anywhere on the Internet. Combine that with a few hours of our training and you can virtually work anywhere from anywhere.
Who is it for?
Staff of SIL and staff of SIL's "Insite" partner organizations who need to connect to remote PCs on the internet.
Who do I contact?
Wycliffe USA and SIL should contact firstname.lastname@example.org
To start a session click here https://help.itservants.net
To start a session with Dallas based representatives click here https://remote.sil.org
Wycliffe Global Alliance Should contact Martijn De Vries
What GTIS Does
- We provide our customers with a cross platform tool that gives them access to remote desktops anywhere on the Internet.
- We configure, update and maintain the Bomgar servers and user accounts.
- We train new reps in using this service.
What You Do
Work with Bomgar Administrator to identify requirements, set policies, and give feedback about service quality and performance.