What is it?
This service allows our customers to focus on doing what they love best: fulfilling the purposes and goals of their job and calling. We come alongside and manage the entire lifecycle of their computer workstation so our customers can use their computers as effective and useful tools. Using our service removes the following types of questions and business concerns from our customer’s plate and puts them on the plate of seasoned IT professionals:
Who is it for?
This service is offered to staff and organizations working at the International Linguistics Center in Dallas, TX. (SIL Intl Admin)
Who do I contact?
Enter a TeamHelp ticket, send an email to email@example.com or call us at 972-708-7414
Contact the Dallas GTIS Desktop Services Manager, Jason Martin, for more information.
What GTIS Does
Engage and support your computing/workstation equipment needs with you through the entire lifecycle of your equipment. This includes setting hardware/software standards and required equipment specifications, maintenance, warranty service, and support of provided software and hardware, timely replacement, and finally disposal of old equipment.
What you do
Customers will work with GTIS to identify requirements, and give feedback about service quality and performance.
End Users will work with GTIS to report and identify when problems occur, gain access to the users PCs, and software