Global Help Desk Consultation Service


What is it?

The Global Help Desk Consulting Service provides accurate information and remote assistance to help those working in entities and locations that do not have local IT support. By engaging the Global Help Desk service, you have on retainer for end-users, technicians who are  experts in various IT disciplines, committed to your same core values and to the success of the work of your staff. We provide accurate information and remote assistance to help end-users operate their computers without having to become computer experts themselves. We provide solutions for tasks that users would not normally be required to do in the day to day performance of their job, such as setting up an e-mail client, installing software, or troubleshooting problems with their operating system, software, or hardware. We help End-users setup collaboration tools enabling more efficient communication with their colleagues. We enable customers and end users to implement and utilize hardware and software applications necessary for Bible translation.


Who is it for?

SIL org units and SIL "Insite" partner organizations; IT staff of SIL and its "Insite" partner organizations.

End users are those with a current assignment in Insite serving where there is no local IT support and IT staff of SIL and its "Insite" partner organizations who need Second level and backup support.


Who do I contact?
  • Contact Mark Jenkins at Mark_jenkins@sil.org
  • Enter a TeamHelp  ticket, send an email to globalhelpdesk@sil.org or call us at (800) 215-7813 / (704) 843-6620.

What GTIS does...
Global Help Desk provides timely and professional support for services listed. Our objective is a happy satisfied customer whose computer is working the way it should.

What you will do...
  • Customers will work with GTIS to identify requirements, set policies, and give feedback about service quality and performance.
  • End users will work with GTIS to identify the problem, gain access to the users PCs, and software.