File Recovery (Crashplan)
What is it?
GTIS provides access, training and support to world-class data recovery platforms, reducing organizational risk and empowering organizational units to configure settings, monitor backups, and recover data for the clients they manage. End users have increased data recoverability with negligible impact to their daily work. Leadership can rest assured that data is recoverable in the case of equipment failure, theft, seizure of assets, evacuation, kidnapping, terrorism, etc.
Our primary platform for corporate data recovery is the GTIS Backup Service - Powered by Crashplan.
Who is it for?
This service is available to SIL staff with an Insite account. It is also available to SIL's "Insite" partner organizations involved in language development and Bible translation, provided that your organization ...
- Uses our SIL Identity and Access Management Program
- Will provide an administrator responsible for all aspects of administration, data recovery and customer service of their accounts
- Agrees to our Terms of Service and will sign a Memorandum of Understanding with SIL Global Technology and Information Services.
Who do I contact?
Daniel Zachary, SIL Global Help Desk, Crashplan_Admin@sil.org. +1(704) 843-6075.
Note: Customer onboarding onto this system is provided through our Doorman application.
What GTIS does...
- Consult with potential clients on recovery service benefits, limitations, and projected costs.
Deploy recovery services to clients and assist recovery service clients on issues of installation and configuration.
Assist distributed clients on issues of deployment, configuration, monitoring and recovery.
Provide ongoing global monitoring of recovery services.
Deliver updates on product changes and service enhancements.
Train local IT staff on procedures for installation, configuration, monitoring and client recovery.
What you will do...
You will provide an engaged contact who can provide or assist GTIS in discovering the following:
Descriptions of their areas and operational units, along with global support staff.
Types of data to be protected: administrative, language projects, academic, etc.
Requirements for data backup including encryption, retention, etc.
Policies (both global and area) for treatment of corporate data and personal data.
Descriptions of area limitations, e.g., internet bandwidth and reliability; and challenges (e.g., BYOD devices used for corporate work).
List of operational units, departments and specific staff identified as needing GTIS recovery services.
Budgetary restrictions on areas and their operational units.
Feedback about service quality and performance.